Every feature, honestly catalogued
130 features across 22 categories. Rust on the backend, Vue on the frontend, all of it open source.
What sets Nosdesk apart
Most helpdesks sell these as add-ons, or can't do them at all. Nosdesk wires them into one open, source-available product you can run yourself.
Tickets and docs, in one place
Most helpdesks bolt a knowledge base on the side. In Nosdesk they share one database, so resolving a ticket can link the doc that fixed it, and every doc shows the tickets it has closed. No other helpdesk we tried builds this in.
See how docs and tickets linkWork the same ticket, together
Two agents can edit the same ticket or doc at once, with live cursors, and their changes merge instead of overwriting each other. The real-time editing you know from Notion and Linear, brought into a helpdesk.
See real-time editingYour docs write their own to-do list
Nosdesk watches where your documentation falls short: tickets your team flags, clusters of similar issues, searches that come up empty. It turns them into one prioritised queue, and resolving a gap links the new doc to every ticket it answers.
See the knowledge-gaps queueSelf-host it, own your data
Run Nosdesk on your own infrastructure, source-available, with no seat limits and no calls home. Your data stays yours, and one command moves a workspace between our hosting and your servers.
Read the sourceEverything in Nosdesk
Search, or browse by area. Every category page is honest about what's shipping, partial, or planned.
Authentication & identity
Sign in the way your team already does — and show who did what.
Languages & localisation
Five languages, plus per-person language and time zone.
Tickets
The heart of the helpdesk: a fast, structured place to handle every request.
SLAs
Response and resolution targets that respect your business hours.
Documentation & knowledge base
A collaborative knowledge base that’s wired into your tickets.
Knowledge gaps
A to-write list for your docs, built from what people actually ask.
Channels
Tickets can arrive from anywhere, and remember where they came from.
Asset & device management
An asset register for everything, with deep device management on top.
Users, teams & groups
Roles and teams that map to how your organisation actually works.
Workspaces & multi-tenancy
One product, whether you self-host for one team or host many.
Real-time & collaboration
Live updates across the app, without hitting refresh.
Search
Fast full-text search across everything in one place.
Integrations
Connect the identity, storage, and email you already run.
Plugins & extensibility
Extend Nosdesk with plugins you can actually trust.
Notifications
Keep people in the loop, in-app and by email.
Webhooks
Push events to your other systems, with a full delivery log.
Dashboard & personalisation
A personal dashboard everyone can arrange their own way.
Branding
Make it look like yours.
Guest access & public portal
A public front door for customers — no account needed.
Administration
Everything an admin needs, on one sidebar.
Backup & restore
Export your whole instance, restore it anywhere.
Security & compliance
Sensible security, on by default.
Ready to get started?
Self-host the v1 image today. Managed cloud, with a 14-day trial, is nearly here.