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Languages & localisation

Five locales, per-user language and timezone, and timezone-aware SLAs.

Internationalisation (i18n) is first-class. The interface ships in five locales (English AU/GB/US, French, and Dutch), with a per-user language preference that falls back to the instance default. Each person also sets their own IANA timezone, and that choice flows through to SLA business-hour timers.

4 total 4 shipping

  • Five interface locales

    Shipping

    English (Australian, British, American), French, and Dutch, selectable per user; an unset preference falls back to the instance default locale.

  • Per-user timezone

    Shipping

    Each person picks their own IANA timezone (around 600 zones), resolved through a user-to-site fallback into an effective timezone.

  • Timezone-aware SLAs

    Shipping

    Working-calendar business hours honour the configured timezone, so SLA timers compute against local time rather than server time.

  • Dedicated localisation settings

    Shipping

    Language and timezone live in their own settings surface, not buried inside appearance preferences.

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