Simple pricing for extraordinary teams.
One tier. Per agent. Customers and requesters are always free.
Standard
Everything a working helpdesk needs, day to day.
$45 per agent / month
- Unlimited customers and tickets
- Email, chat, and web-form channels
- Knowledge base + self-service portal
- Automation rules, macros, and SLA tracking
- Custom branding and audit log
- Email and chat support, 24-hour response
Start your 14-day trial
No credit card. Cancel anytime.
Educators, students, or nonprofits? Email us about discounted pricing.
Or self-host, forever free
Nosdesk Community is open source.
The same product, BSL-licensed, deploy it on your own boxes. No seat limits, no feature toggles, no calls home.
Common questions
Still curious? Get in touch.
Why per-agent and not per-user?
Agents are people on your team handling tickets. Customers, requesters, and end-users (the people you support) are always free. You only pay for the staff who actually touch the inbox.
What's an agent vs. a customer?
An agent is anyone with sign-in access who works tickets, replies to customers, edits the knowledge base, or admins the workspace. A customer (or requester) is anyone whose ticket you're resolving. There's no charge per customer, regardless of volume.
Can I switch between monthly and annual later?
Yes. From the billing portal, swap to annual at any time, and we credit the unused monthly portion automatically. Switching back from annual prorates the remainder to the next renewal.
Do you offer enterprise pricing?
If you're 50+ agents or need an MSA, SSO with a non-standard IdP, or a regional data residency commitment, reach out. We'll put together pricing that matches the engagement.
Can I start hosted and self-host later?
Yes. Every export is portable. The hosted offering and the BSL Community edition share the same data model, so you can move your workspace either direction with one CLI command.