All features

Documentation & knowledge base

A collaborative knowledge base that’s wired into your tickets.

Write docs together in real time, the way you would in Notion: multiple cursors, no save conflicts. Organise pages into collections, keep drafts and an archive, mark pages as verified with an expiry, and link them to the tickets they resolve. That ticket link is something no other helpdesk we looked at actually does.

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  • Real-time collaborative editor

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    Edit the same page with teammates at once. You see each other’s cursors, and nothing gets overwritten.

  • Pages & collections

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    Nest pages and group them into collections, with drag-to-reorder and your choice of sort order.

  • Verification with expiry

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    Mark a page “verified”, with a re-check due in 30, 90, 180, or 365 days. Out-of-date pages get flagged so readers know.

  • Docs linked to tickets

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    Link docs and tickets both ways: a doc shows the tickets it resolved, and a ticket shows the docs that closed it.

  • Page visibility

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    Control which teams can see or edit each page and collection.

  • Revision history

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    Every save is a restore point, so you can roll back to any earlier version in one click.

  • Page insights

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    See word count, contributors, and how often a page is viewed.

  • Embedded references

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    Drop one doc into another as a live, hover-to-preview reference.

  • Ticket links inside docs

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    Paste or drag a ticket into a doc and it becomes a rich, clickable preview.

  • Knowledge base home

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    A landing page for your docs: recently updated, starred, collections, and drafts at a glance.

  • Drafts, archive & trash

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    Separate views for works in progress, archived pages, and the trash, with bulk restore.

  • Follow a page

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    Subscribe to a page to get notified whenever it changes.

  • Starred pages

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    Star the pages you use most for quick access.

  • Markdown export

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    Export any page to Markdown, including the docs it embeds.

  • Smarter answers (groundwork)

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    Groundwork for connecting related pages and, later, AI-assisted answers.

Want to see it in action?

Self-host the v1 image today, or browse the rest of the catalogue.