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Documentation & knowledge base

A collaborative wiki that knows about your tickets.

Yjs CRDT collaborative editing with real cursors. Hierarchical pages, collections, a drafts/archive/trash workflow, page verification with expiry, and a many-to-many join to tickets. The ticket join is the part no other helpdesk we looked at actually models.

15 total 14 shipping 1 partial

  • Collaborative editor

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    Yjs CRDT + ProseMirror. Real-time multi-user editing with awareness cursors, color-coded avatars, and undo/redo across collaborators.

  • Hierarchical pages with collections

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    Pages live in a parent_id tree and one or more collections; drag-drop reorder with sort modes (manual / alphabetical / recently-updated) persisted per collection.

  • Page verification with expiry

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    Pages carry verified_by / verified_at / verify_interval_days. Cadence options of 30 / 90 / 180 / 365 days. Stale pages get an amber pill; click to reverify.

  • Doc ↔ ticket links

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    Many-to-many join with link types of "resolves" or "references". Doc detail shows a Linked Tickets panel; ticket sidebar shows a Documentation section.

  • Page visibility

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    Per-page and per-collection group access control, enforced in repository helpers.

  • Revision history

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    Every save snapshots the Yjs document; revisions list with one-click restore.

  • Document insights

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    Per-page word count, plaintext snapshot, contributor list, and view trends.

  • Embedded document references

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    Drag a doc into the editor to create a live reference; previewable on hover, navigable inline.

  • Ticket links inside documents

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    A ProseMirror plugin parses ticket URLs into rich previews and lets users drag a ticket into a doc to create a reference.

  • Documentation index hub

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    Recently updated, starred docs, collections, compressed status chips, and a collapsible browse-all surface.

  • Drafts / archived / trash

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    Status-segregated views with bulk restore and permanent delete actions.

  • Subscriptions

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    Per-page subscriptions emit notifications on subscribed-doc updates.

  • Starred pages

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    Per-user favourites surfaced in the docs nav and on the dashboard widget.

  • Markdown export

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    Per-page export with embedded-doc resolution (recursive up to a depth cap).

  • Doc embeddings (groundwork)

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    A documentation_page_embeddings table is in place for transclusion relationships and future AI grounding context.

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