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Knowledge gaps

A to-write list for your docs, built from what people actually ask.

Nosdesk watches where your documentation falls short: tickets your agents flag, clusters of similar issues, searches that come up empty. It collects them into one prioritised queue, and resolving a gap automatically links the new doc to every ticket it answers.

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  • One queue, many sources

    Shipping

    Every gap moves from open to drafting to resolved, backed by evidence for how it was spotted: a manual flag, a cluster of tickets, or a failed search.

  • Flag a ticket

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    Agents flag a ticket as “needs documentation” from the ticket itself; flagged tickets show a pill linking to the queue.

  • Spotting patterns

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    Nosdesk notices when several unresolved tickets share a category, device, or channel, and suggests the group as a gap to fill.

  • Empty searches

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    Searches that turn up nothing, repeated by enough people, become a gap to write. Nobody’s tracking who searched for what.

  • Work it from one screen

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    Resolve a gap (which links the new doc to every related ticket) or dismiss the ones that are not worth writing.

  • Ranked by real demand

    Shipping

    Each gap is ranked by how many tickets and searches it actually covers, so the label reads “5 tickets” or “12 searches” instead of some abstract number.

  • AI-suggested drafts

    Planned

    Coming next: AI-suggested titles, outlines, and draft content for each gap.

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