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Channels

Tickets can arrive from anywhere, and remember where they came from.

Email works today. Behind it is a framework built so Slack, Microsoft Teams, and web chat can slot in later without rebuilding anything. Whatever channel a message came from travels with it, so context is never lost.

7 total 6 shipping 1 planned

  • Email

    Shipping

    Connect any mailbox over standard email. Replies thread onto the right ticket automatically, and even messy HTML emails render cleanly and safely.

  • Built for more than email

    Shipping

    A common foundation so new channels create tickets, thread replies, and format messages the same way email already does.

  • Right renderer for each message

    Shipping

    Each message is shown the right way for where it came from, whether that’s chat-style text or a full HTML email.

  • Auto-acknowledgement

    Shipping

    Optionally send an automatic “we got it” reply when a new ticket arrives, using a template you control.

  • Signatures, with an org default

    Shipping

    Each agent can set a personal signature, with an organisation-wide default that fills in for anyone who has not.

  • Channel admin

    Shipping

    Set up mail servers, test the connection, and watch each channel’s live status: last check, recent errors, on or off.

  • Slack, Microsoft Teams, web chat

    Planned

    Planned: additional channels built on the same foundation. Not available yet.

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