SLAs
Response and resolution targets that respect your business hours.
Set targets for how fast tickets get a first reply and get resolved. Timers follow your actual working hours, time zone, and holidays, and they pause while you’re waiting on the customer. Every ticket shows a clear countdown, and the dashboard shows the whole queue’s health at a glance.
Response & resolution targets
ShippingSet targets and apply them to the right tickets by category or team. See at a glance how many tickets are on track, at risk, or overdue.
Working hours & holidays
ShippingDefine your working week, hours, and time zone with a simple drag-to-set editor, plus holidays, including recurring ones and ready-made sets for Australia, the US, the UK, the Netherlands, and France.
Live countdowns & alerts
ShippingA countdown on every ticket turns amber as time runs low and red when a target is missed, with a notification the moment something breaches.
Pauses while you wait
ShippingThe clock pauses automatically while a ticket is waiting on the customer, so you’re only measured on time that’s actually yours.
See exactly why
ShippingFilter the ticket list by SLA status, and click any timer to see precisely which target, working calendar, and pauses produced the number. A dashboard widget tracks the whole queue.
Want to see it in action?
Join the waitlist for early access, or browse the rest of the catalogue.