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Guest access & public portal

Public ticket submission and a read-only documentation portal.

Customers and the wider public can submit tickets, track status from a token link, and browse public documentation, all without an account. Each surface has a feature toggle if you want to turn it off.

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  • Guest ticket submission

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    Public form at /submit-ticket with optional email-verification step and per-instance attachment toggle. Custom intro message configurable.

  • Guest ticket status tracking

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    Token-based access at /ticket-status/{token}. No login, time-limited.

  • Public documentation portal

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    /docs and /docs/:slug for unauthenticated users; only is_public = true pages are visible.

  • Public help portal

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    /help route with FAQ + canned articles.

  • Per-feature toggles

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    Admin can disable any guest surface; users see a friendly notice rather than a 404.

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Want to see it in action?

Join the waitlist for early access, or browse the rest of the catalogue.

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