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Users, teams & groups

Roles and teams that map to how your organisation actually works.

Give people the right level of access, both across the whole instance and within each workspace, plus a read-only role for auditors. Build teams as groups, and let groups contain other groups so permissions cascade the way your org chart does.

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  • Roles & permissions

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    Separate “runs the whole instance” access from “manages this workspace” access (owner, admin, agent, member), plus a read-only audit role that grants nothing else.

  • Groups within groups

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    A group can contain other groups, so “Engineering” can include “Frontend” and “Backend” and permissions flow through automatically.

  • Category visibility by team

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    Show ticket categories only to the teams they belong to.

  • Member management

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    Add and organise members with a drag-and-drop picker, shown as a split view on desktop and a single panel on a phone.

  • Profiles & settings

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    Everyone gets profile, appearance, notification, and security settings; admins can manage others from the same place.

  • Smart people picker

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    A picker with recents, role filters, and a one-click “assign to me” for unclaimed tickets.

  • Multiple email addresses

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    People can have more than one verified email address.

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