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Users, teams & groups

Three-tier RBAC with hierarchical group includes.

admin / technician / end_user roles, with admin-only routes guarded by is_admin. Groups can include other groups, so transitive membership cascades through group_includes. You get hierarchical RBAC without writing custom code per tenant.

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  • Three-tier RBAC

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    admin / technician / end_user roles. Admin-only routes guarded by is_admin; assignee fields restricted to technician+.

  • Group includes (group-of-groups)

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    A group can include other groups; transitive membership resolves through group_includes. "Engineering" can include "Frontend" and "Backend" and permissions cascade.

  • Group-scoped category visibility

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    Categories assigned to groups; users see only categories visible to their group memberships.

  • Members management

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    Drag-drop user picker, multi-select for adding members, per-group device assignment. Split-panel on desktop, modal on mobile.

  • User profile & settings

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    Tabs: Profile, Appearance (dark mode + theme), Notifications, Security (sessions, MFA, passkeys, security events). Admins can edit other users via the same surface.

  • User pickers

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    Sectioned combobox with recents, role filter, "you" row, and an outside-button "Claim" affordance for self-assign on unassigned tickets.

  • Multiple email addresses per user

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    Primary + secondary emails with verification flow, stored in a dedicated user_emails table.

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